Returns & Exchanges

At Blackwell’s, we strive for the highest quality in every gourmet selection; however, due to the perishable nature of our products, we offer a 14-day return window for non-perishable items and immediate resolution for damaged goods.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.

2

Verification and Proof

For any damaged or spoiled food items, please provide high-resolution photographs of the product and packaging to expedite your claim.

3

Secure Packaging

Place the unopened, non-perishable items back in their original shipping container to ensure they remain protected during transit.

4

Refund Processing

Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing